Refund & Cancellation Policy

Last updated: June 15, 2026

This policy explains refunds and cancellations for Columbus Trip service fees only. Columbus Trip is an independent third-party travel assistance service and is not an airline. Airline refunds are entirely separate (see below).

Columbus Trip Service Fees

If you paid a Columbus Trip service fee, the following applies:

• If we have not yet begun the assistance you paid for, you may request a full refund of your service fee.
• Once assistance has been substantially provided, the service fee may be non-refundable, because it pays for our time and help — not for any airline outcome.
• If you believe you were charged in error, contact us promptly and we will review the charge.

The specific terms applicable to your purchase are disclosed to you before payment.

Airline Refunds Are Separate

Any refund of your airline ticket, fare difference, or airline fees is decided and processed by the airline or ticket issuer — not by Columbus Trip. We cannot issue airline refunds, and our service fee is separate from any airline refund you may be owed.

No Guaranteed Airline Outcomes

We do not guarantee any specific airline refund, waiver, credit, seat, or approval. We can help you understand and pursue your options, but the final decision and timing rest with the airline and your payment processor.

How to Request a Refund of a Service Fee

Contact us through the Contact page or call (844) 578-2985 with your payment details. Approved service-fee refunds are returned to your original payment method; processing timelines depend on your payment provider.

See also our Service Fee Disclosure and Terms & Conditions.